FAQ

Helpful answers for business tech and security.

FAQ topics

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FAQ

Common support questions.

Managed IT

Do you support Microsoft 365?

Yes. FastCasual IT can help with Microsoft 365 setup, email, calendars, shared files, permissions, user access, and the day to day cleanup that keeps those tools working.

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Managed IT

Can you help with Google Workspace?

Yes. Google Workspace can be supported alongside Microsoft 365, especially for email, calendars, users, shared drives, permissions, and account cleanup.

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Managed IT

What should we do when business email stops working?

Start by checking whether the issue affects one person, one device, or the whole company. FastCasual IT can review accounts, DNS, mail records, device settings, and provider status so the team is not guessing.

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Managed IT

Can you help when a user gets locked out?

Yes. User access issues are one of the common support needs for small teams. FastCasual IT can help reset access, review permissions, protect the account, and reduce repeat lockouts.

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Managed IT

How should a new employee be set up?

A clean setup usually includes email, calendar, shared files, device access, passwords, security settings, and any business apps the person needs before their first day gets stuck.

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Managed IT

What should happen when an employee leaves?

The important steps are closing or transferring account access, protecting business files, updating passwords where needed, and making sure the company keeps control of shared systems.

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Cybersecurity

Can you help with passwords and sign in security?

Yes. FastCasual IT can help organize password practices, stronger sign in controls, recovery access, and practical settings that reduce account risk without making work harder than it needs to be.

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Managed IT

Why do domains, DNS, and critical accounts matter?

Those are the quiet parts that control websites, email, and important business access. When ownership or records are unclear, small changes can turn into outages.

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Managed IT

Can you help when the network or internet is down?

Yes. FastCasual IT can help sort out whether the problem is the provider, router, switch, wireless coverage, device setup, or something else inside the business.

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Cybersecurity

Where does WatchGuard security fit into managed IT?

WatchGuard support belongs inside managed IT when the goal is practical protection for users, devices, access, and everyday business risk.

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Cybersecurity

What does WatchGuard protect for a small business?

WatchGuard can support the practical security pieces small teams usually need: network protection, endpoint protection, secure Wi-Fi, identity security, remote access, and alerts that someone should review.

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Cybersecurity

Do we need a firewall if we already use Microsoft 365?

Microsoft 365 helps protect email, users, and cloud work, but the office network still needs its own protection. A firewall helps protect the traffic, devices, Wi-Fi, and access points that connect the business to the internet.

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Cybersecurity

Can FastCasual IT help with endpoint protection?

Yes. FastCasual IT can help protect laptops and workstations, including ThreatLocker application control to manage which software is allowed to run.

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Cybersecurity

Can you help secure business Wi-Fi and guest Wi-Fi?

Yes. Business Wi-Fi, guest Wi-Fi, staff access, and access points can be set up with cleaner separation and better security from the start.

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Cybersecurity

What happens when a WatchGuard alert needs attention?

FastCasual IT can help review the alert, explain what it means in plain language, adjust the setup when needed, and decide whether the event needs action or cleanup.

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Cybersecurity

Is cybersecurity separate from managed IT?

Not for most small teams. Cybersecurity works best when it is part of the same support plan for users, devices, email, passwords, backups, and everyday access.

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Physical Security

When are security cameras not enough?

Cameras help document what happened, but some properties need live monitoring, deterrence, access control, better placement, or a response plan when activity is happening in real time.

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Physical Security

What should a property security walkthrough include?

A useful walkthrough looks at entrances, parking, shared spaces, blind spots, access points, network needs, and where a real response would matter.

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Physical Security

What types of properties does FastCasual IT secure?

FastCasual IT focuses on businesses, multifamily properties, multi tenant properties, and commercial sites where cameras, access control, and physical security services need to work together.

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Physical Security

Can you help with parking lots, entrances, and shared spaces?

Yes. Those are often the exact areas that need better coverage: entrances, gates, parking, loading areas, common areas, package zones, and the spaces people use after hours.

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Physical Security

Do you work with multifamily properties?

Yes. Multifamily work can include shared doors, parking, common areas, package areas, vendor access, tenant concerns, and camera coverage that supports a real response plan.

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Physical Security

What areas of Texas does FastCasual IT serve for physical security?

FastCasual IT is Austin based and supports select physical security projects in Austin, San Antonio, Dallas, and other Texas markets when the scope fits the work.

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Deep Sentinel

How does Deep Sentinel live monitoring work?

Deep Sentinel combines AI detection with live guard review, so suspicious activity can be checked and challenged while it is happening instead of only reviewed later.

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Deep Sentinel

What does the AI do before a live guard reviews an event?

The AI helps identify suspicious activity and reduce noise before the event reaches a live guard. That helps the monitoring response focus on activity that may actually matter.

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Deep Sentinel

Can Deep Sentinel guards talk to someone on the property?

Yes. Deep Sentinel systems can support live guard voice intervention, so a person can be challenged before the situation becomes another video clip after the fact.

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Deep Sentinel

When can an event be escalated?

If activity appears to be a real threat, the system can support deterrents, documentation, and escalation steps such as dispatch support depending on the setup and situation.

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Deep Sentinel

Is Deep Sentinel a fit for every property?

No. The better fit is usually a business, multifamily property, or commercial site where the risk, coverage areas, wiring, network, and response needs justify a more active monitoring setup.

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Deep Sentinel

Does FastCasual IT install the system or only recommend it?

FastCasual IT helps with the practical side of the system: planning, installation, wiring, network needs, camera placement, access control, and the support around the monitoring layer.

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Access Control

Can you help with access control for staff and vendors?

Yes. Access control can help manage staff access, vendor access, shared doors, gates, common spaces, and changes when people join, leave, or need different permissions.

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Access Control

When should a property move beyond physical keys?

Physical keys get harder to manage as staff, tenants, vendors, or shared spaces change. Access control can make it easier to add, remove, and review access without chasing copies of keys.

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Access Control

How do cameras, access control, and monitoring work together?

Cameras show what is happening, access control helps manage who should be there, and monitoring helps create a response path when activity looks wrong.

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Cybersecurity

How does ThreatLocker protect business computers?

ThreatLocker application control lets approved software run and blocks unapproved applications. FastCasual IT is a ThreatLocker reseller.

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Managed IT

Can you help us prepare for SOC 2 or HIPAA requirements?

FastCasual IT is a Secureframe reseller. Secureframe helps organize evidence, policies, tasks, and ongoing monitoring for compliance preparation. Requirements and audit needs depend on your organization.

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Managed IT

Do you offer encrypted email?

Yes. FastCasual IT is a PreVeil reseller. PreVeil provides end to end encrypted email and file sharing alongside existing business email.

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Company

Is FastCasual IT a Microsoft Partner and WatchGuardONE Partner?

Yes. FastCasual IT is a Microsoft Partner and WatchGuardONE Partner, supporting business productivity tools and practical cybersecurity.

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Physical Security

Does the trailer need power from the property?

The Deep Sentinel trailer uses solar panels and battery storage. FastCasual IT can review placement, sunlight, and site conditions before recommending a setup.

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Physical Security

Do we need existing internet at the parking lot?

Deep Sentinel markets the trailer for locations without existing site internet. The connection arrangement and coverage need to be confirmed for your property.

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Physical Security

What properties are a good fit?

Commercial parking lots, shopping centers, equipment yards, and larger properties with areas that are difficult to wire are worth assessing. Shared parking at gated or multifamily properties can also be discussed. This trailer is not offered for single-family homes.

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Physical Security

Who responds when the cameras detect suspicious activity?

Deep Sentinel’s AI helps identify suspicious activity for live guard review. Guards can use two-way audio and deterrents, and contact law enforcement when needed. FastCasual IT is your local partner for the property assessment and solution.

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Physical Security

Can a trailer support our existing security cameras?

A trailer can be considered for an uncovered area while existing cameras continue serving the building. FastCasual IT can assess how the coverage should work together.

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